Delivery Information

Delivery service arrangements

Delivery Schedule Orders and payment received on Monday to Friday before 4pm, Next working day delivery is applied!! 

Orders or payment received on Saturdays, Sundays or public holidays, Goods will be delivered the second following working day.

Flexible delivery period - Monday to Saturday

Morning (10am - 2pm)
Afternoon (2pm - 6pm)
Evening (6pm - 8pm)

Delivery on Public Holiday is not available. We may make alternative arrangements in special case. Please contact us before placing order.
Delivery Charges FREE delivery of purchasing HK$1,500 or above (single order) for single delivery location.

For orders under HK$1,500, a delivery charge of HK$60 per carton (12 bottles) shall be applied.

# For multi delivery location, please contact us before placing order. It will be subject to additional delivery charges.
Delivery address restrictions Delivery service is limited to Hong Kong, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands, restricted areas, government departments, racecourse, airport, hotel guest rooms, ports or marinas. The delivery service to Ma Wan is limited to 10:00am to 4:00pm due to restricted access after 4:00pm.
Remark 1. Normally before holidays volume of orders are increased drastically. In order to delivery your order on time for holidays, it is advised to place your order well in advance.
2. Time of delivery may be delayed due to traffic or weather situation.
Self-pickup Customers can collect the goods at our office either personally or by representative.
Invoice is required for collection.

Thy Wine
Unit 10, 4/F, Kwai Cheong Centre,
50 Kwai Cheong Road, Kwai Chung,
New Territories, HK

Working hours: Monday to Friday 10am - 6pm

Telephone inquiries: (+852) 2559 9967

Confidence and return guarantee

Quality Assurance -
Wine purchased from Thy Wine for some unexpected reasons is overheated and caused overflow while the bottle remains unopened on delivery, please send us the photo as proof for replacement. For quality issue, please contact us for inspection immediately. If and only if the quality issue is proved sustained, replacement will be granted.

Breakage security -
If wines are damaged (broken normally) on delivery, please report to us
immediately for instruction upon receiving. Buyers reserve the right to inspect the goods on or after the date of receipt. Goods are assumed to be received in good condition if no damage report is submitted within 5 days of receipt. Subsequent damage report will not be accepted. We will send you the replacement within 5 working days or upon request credit your Thy Wine account with the amount concerned. The credit can be used at any time purchasing wines or accessories from us.

Payment and online shopping security

PayPal account We accept PayPal, Visa and MasterCard
Your credit card number and information will be sent directly to a secure electronic link to PayPal. At any time, your credit card details are not stored on our servers. For your safety, please do not disclose your credit card's account and personal information to others.

Without PayPal account
You do not need to set up a PayPal account. Credit card payment can also be used, like usual online shopping. 
If you not have a PayPal account, you may simply press the direct payment by credit card without sign in the PayPal website.
Bank Transfer to Thy Wine Account name - Thy Wine
Hang Seng Bank - 390-489409-883
Please fax or e-mail the deposit slip (please mark the invoice number on the slip) to Thy Wine accounting department once deposit is made.

Fax: +852 2559 9289
e-mail:  admin@thywinehk.com

Deposit at ATM other than "Hang Seng Bank", payment may take 2-3 working days to reach our account. Delivery will be executed once the payment is confirmed. Thanks for your understanding.

* To speed up the logistic process, please fax or email us the deposit slip with order number once direct deposit or ATM transfer is made. Payment received after 4pm delivery will be processed on the next day. The cut-off time is 4pm from Monday to Friday. Details please refer to "Delivery service arrangements".

PRIVACY


PRIVACY 

Thy Wine privacy protection guarantee! 

Customer privacy is of great importance to us. Without obtaining your consent, your personal information will not be disclosed to any third parties or non-associated companies, except for the logistic companies we used only for delivery purposes.

Age restrictions

By Law alcoholic beverages cannot be sold to anyone under age of 18. When you buy alcoholic beverages at Thy Wine, you confirm you are fully compliance with the statutory age of 18.


Liability clause


We will not bear the loss or damage of the Company or employees or contractors caused as below:
1. Unforeseeable and unpredictable loss or damage when the sale contract produced.
2. Use of goods or services to fulfill arising out of or relating directly or indirectly consequential loss or damage, including any business or non-client account.
3. On the commodity refund and replacement, we will not be responsible for the customer or his/her agent or any third party accident or negligence goods lost or damaged and to offer any compensation.
4. In any case, the liability of Thy Wine for any loss or damage shall be limited and shall not exceed the total amount of the goods and / or services purchased by the buyer.

For if there is any order processing issues, under normal circumstances, we will first contact with the customer and try to resolve the issues. However we reserve the right to cancel any orders without prior notification to customer.

Maintaining information accuracy, like the content of commodity and delivery information etc posted onto our website is our top priority and great concern. However, inaccuracy information may have uploaded  due to human error. Please excuse us if such issue is found. During the order processing if such issues related to the goods and logistic are discovered, we will contact with the customer and try to resolve the issues accordingly.

Customers should note the following inherent risks and warnings: 


Intake of Alcoholic beverages should be limited in any circumstance. Drinking too much is not recommendable and hazards to the health.
It is a bid heavy for a case of wine. Precaution in handling is recommended. Normally hand-carry of 2-4 bottles of wine at a time with proper packaging material  is recommendable depending on the ability of the person.